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It would appear that Toyota isn’t a usually automaker with braking issues upon the hybrid vehicles, as Ford has reportedly released the technical service bulletin (or “Customer Satisfaction Program” in Ford-ese) outlining a program update for its 2010 Fusion Hybrid and Mercury Milan Hybrid sedans. The problem was experienced and reported by Consumer Reports a little whilst back; here’s their explanation of what happened:
As asingle of our comparison engineers slowed for the stop sign during a turnoff to our exam facility in East Haddam, Connecticut, the stop pedal went suddenly further down than normal though a car hardly slowed. He zoomed by the turn, with brake-system warning lights bright on the dash. The car more or less coasted to a stop, with what our engineer described as minimal brake feel.

After switching off the engine as well as then restarting it, all returned to normal – no notice lights and full braking capability.That doesn’t receptivetoadvice really great, eh? As it turns out, Ford was wakeful of the intensity problem. Sayeth the Blue Oval: “A program threshold to transition from regenerative brakes to conventional brakes can cause the complement to transition to conventional brakes unnecessarily.” Opportunely, Ford claims that while drivers “may initially perceive a condition as detriment of brakes… the vehicle has full braking capacity. When this occurs, our complement maintains full conventional brakes and full ABS duty.”

In an effort to finalise a emanate in the timely manner, Ford has instituted a repair program and will forewarn all wellknown owners by mail starting in early February 2010. Anybody who owns the Alloy or Milan Hybrid made on or prior to October 17, 2009 can see their dealer regarding Ford’s “Customer Satisfaction Module 10B13.” Click past a break for a video explaining the emanate and the central matter from Ford regarding the resolution.

[Sources: Consumer Reports, Ford]

Show full PR textFORD CUSTOMER SATISFACTION PROGRAM

Ford is proactively announcing a patron satisfaction program to update the program of a regenerative brake complement of some 2010-model Ford Fusion Hybrids and Mercury Milan Hybrids.

Dearborn, Mich., Feb. 4, 2010 – Currently, you have been announcing a customer compensation program to refurbish the software of the regenerative stop system of some 2010-model Ford Fusion Variety and Mercury Milan Variety.

We have perceived reports that some drivers have gifted the dissimilar brake feel when the hybrid’s singular regenerative brakes switch to conventional hydraulic braking. While a vehicles say full braking capability, business may primarily perceive a condition as loss of brakes.

To be transparent, the Alloy as well as Milan Hybrids’ stop complement maintains f ull conventional brakes as well as full ABS function even as a customer sees visible indicators and hears a carillon. A program startingpoint to passingfromonetoanother from regenerative brakes to conventional brakes can means a complement to passingfromonetoanother to required brakes unnecessarily.

A software upgrade will revoke nonessential occurrences of a car switching from re generative braking to conventional hydraulic brakes.

Business with affected vehicles will receive a notice in the mail. You have been asking owners of influenced vehicles to have v ehicle software reprogrammed at dealers at no charge.

There have been no injuries related to this condition.